An Inconvenient Reality

Posted: July 25, 2012 by Bunce Rental in Bunce Rental, equipment rental, hardwood floors, Home Improvement, Rental Tips, tool rentals

Maintenance of equipment while on a job site wouldn’t be our first choice to cover in blog post. But even with the best laid plans and service before it goes out, equipment sometimes doesn’t perform to expectation on the job site.  It’s an unpleasant reality of using equipment and tools. When that happens we’ll do our best to get the equipment up and running so you can finish your project.

If you’ve rented equipment and it is not working like it should,  call the store you rented it from right away.  Even if it’s something minor, you feel you could make do with it, give us a call to let us know there is a problem.  We want to make sure your job goes as smoothly as possible.

Depending on the circumstances of the equipment malfunction, we have a variety of options available.

1) Phone Consultation. Sometimes the equipment needs just a slight adjustment such as a switch flipped on or the machine needs to be set on more level ground. Minor fixes such as this can be done over the phone.

2) On-site Repairs. With some lines of equipment, we may opt to send a service technician to the  job site to determine if the equipment can be repaired. If the equipment can be repaired on-site, the service will go ahead and do so. If the equipment cannot be repaired on-site, the equipment will be taken back to the shop and arrangements made to exchange equipment or reschedule if possible.

3) Repairs In-Store and/or Equipment Exchange.  If the machine can’t be fixed over the phone or on-site, we recommend exchanging it for a different machine. With many of our smaller tool & equipment lines, we generally carry a surplus of equipment and can exchange the equipment quicker than repairing the equipment on the job site.  If we do not have a replacement available, we will work with you to reschedule.

Equipment repairs and malfunctions are inconvenient and we wish they didn’t happen. However, when they do happen, we want to ensure your project goes as smoothly as possible. So if the equipment you rented is not working properly please call us. We will do everything we can to get it working properly and keep your project on track.

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